Training: De-escalation & Communication Strategies

Dates & Locations (1 Day Course)

1. Portsmouth Class

When: June 12, 2023

                9:00 am to 4:00 pm

Where: Portsmouth Police Department

             3 Junkins Ave, Portsmouth, NH

2. Biddeford, ME Class

When: October 19, 2023

                9:00 am to 4:00 pm

Where: Biddeford Police Department

            39 Alfred St, Biddeford, ME

3. South Burlington Class

When: November 9, 2023

           9:00 am to 4:00 pm

Where: South Burlington PD

            19 Gregory Dr, S. Burlington

CLASS COST: $170

De-escalation & Communication Strategies is a one-day course that focuses on the objective decision-making processes and essential communication strategies involved in the day-to-day functions of law enforcement and security professionals. The course places an emphasis on de-escalation and the communication skills involved in reducing conflict, specifically in emotionally charged scenarios relating to mental illness and verbal/physical conflict.

Additionally, the course will address risk factors and emotional responses that drive decisions in the field. Students will engage in video evaluations and breakout group activities to collaboratively develop problem-solving and communication strategies and skills. While the strategies and tactics can be applied in day-to-day law enforcement contacts, it should be noted that this is not a crisis intervention course. 

The course offering includes:

• Officer Qualities and Responsibilities
• Risk Management
• De-escalation Basics and Strategies
• Emotional Responses and Managing Emotions
• Communication Components and Strategies
• Videos
• Break-out Group Activities
• Scenario-based Case Studies
• Practical Application Role Play