Training: De-escalation & Communication Strategies

Dates & Locations (1 Day Course)

1. Portsmouth Class

When: June 12, 2023

                9:00 am to 4:00 pm

Where: Portsmouth Police Department

             3 Junkins Ave, Portsmouth, NH

2. Biddeford, ME Class

When: October 19, 2023

                9:00 am to 4:00 pm

Where: Biddeford Police Department

            39 Alfred St, Biddeford, ME

3. South Burlington Class

When: November 9, 2023

           9:00 am to 4:00 pm

Where: South Burlington PD

            19 Gregory Dr, S. Burlington


De-escalation & Communication Strategies is a one-day course that focuses on the objective decision-making processes and essential communication strategies involved in the day-to-day functions of law enforcement and security professionals. The course places an emphasis on de-escalation and the communication skills involved in reducing conflict, specifically in emotionally charged scenarios relating to mental illness and verbal/physical conflict.

Additionally, the course will address risk factors and emotional responses that drive decisions in the field. Students will engage in video evaluations and breakout group activities to collaboratively develop problem-solving and communication strategies and skills. While the strategies and tactics can be applied in day-to-day law enforcement contacts, it should be noted that this is not a crisis intervention course. 

The course offering includes:

  • Officer Qualities and Responsibilities
  • Risk Management
  • De-escalation Basics and Strategies
  • Emotional Responses and Managing Emotions
  • Communication Components and Strategies
  • Videos
  • Break-out Group Activities
  • Scenario-based Case Studies
  • Practical Application Role Play


Cancellation & Refund Policy

GSPCC has a 10-day cancellation policy. Any cancellations less than 10 days from the class start date will not be refunded. Because seating in our courses can be limited, we ask that all cancellations be made at least 10 days prior to the class start date.

We understand there may be exceptions due to unforeseen serious events. If your cancellation is due to a serious issue and is not within 10 days of the first day of the class, GSPCC staff will evaluate the circumstances and work with you on a refund.